Privacy Policy

Last updated: 2025

At Claro Clean, we value your privacy. This policy explains what data we collect, how we use it, and what your rights are. By using our website or booking a service, you agree to the practices described below.

1. Information we collect

a) Non-personal data (anonymized)

When you visit our website, we automatically collect general, non-identifiable information, such as:

  • Your approximate location (region/city)
  • Device type
  • Operating system
  • Browser type and version

We use this data to improve our services and marketing strategies. We may also share this information with advertising platforms such as Google Ads, Facebook Ads, and LinkedIn Ads to run targeted campaigns. These platforms use cookies, pixels, or other similar technologies to deliver personalized ads.

The tools and platforms we use may change over time, but we will always treat your data responsibly.

b) Personal data

We collect personal information only when you:

  • Make a reservation or order
  • Use our contact form

When booking a cleaning service, we collect:

  • Treatment (Mr./Mrs.)
  • Name and surname
  • Company name (if applicable)
  • Email address
  • Phone number
  • Address of the property where the service will be provided
  • Property size (to estimate service duration)
  • Any additional details provided by you

This information is shared with the cleaning professional only when they accept the booking. Before that, they only view anonymized data (type of service, area, property size).

When you use our contact form, we collect:

  • Treatment (Mr./Mrs.)
  • Name and surname
  • Phone number
  • Email address
  • The content of the message you send us

c) Payment details

Payments are processed through secure third-party providers (such as Stripe or Mollie). We do not store your card details. We only use transaction information to confirm and link your payment to your reservation.

2. Where we store your data

Your data is securely stored on servers located in the European Union.
Additionally, we can use trusted third-party tools such as Google Workspace (Gmail, Drive, Sheets) and customer service applications.

3. Marketing and Advertising

By using Claro Clean, you agree that we may use your anonymized browsing data for marketing purposes, including the delivery of personalized ads on platforms such as Google, Facebook, and LinkedIn.

You can opt out of the use of your data for targeted advertising at any time by contacting us.

We will never share your personal information with third parties for marketing purposes without your express consent.

4. Your rights

You have the right to:

  • Access the personal data we hold about you
  • Rectify or update your information
  • Request the deletion of your data (except where we need to retain it for legal or accounting reasons)
  • Withdraw consent for marketing or targeted advertising purposes

To exercise any of these rights, please email us at info@claroclean.es.

In the event of deletion, we will replace your data with fictitious values (e.g. “DELETED_CUSTOMER”).

5. Updates to this policy

We may update this Privacy Policy to reflect changes in our services, technologies, or legal requirements. Changes will be posted on this page and, when significant, we will notify you directly.

6. Contact

If you have any questions about this Privacy Policy or the use of your data, you can contact us at:

Clear Clean
Email: info@claroclean.es