Legal

Privacy Policy

Last update: 2025

Claro Clean values your privacy. This policy explains data collection, usage, and your rights. By using the website or booking services, you accept these practices.

1. Information Collected

a) Non-Personal Data (Anonymized)

The website automatically collects general non-identifiable information including approximate location, device type, operating system, and browser details. This data improves services and marketing strategies, shared with platforms like Google Ads, Facebook Ads, and LinkedIn Ads for targeted campaigns using cookies and pixels.

b) Personal Data

Personal information is collected only when you book a service or contact the company.

For cleaning service reservations:

  • Title (Mr./Mrs.)
  • Name and surname
  • Company name (if applicable)
  • Email address
  • Phone number
  • Property address
  • Property size
  • Additional details provided

This information is shared with cleaning professionals only upon reservation acceptance. Previously, only anonymized data is visible.

Through contact forms:

  • Title, name, surname
  • Phone number
  • Email address
  • Message content

c) Payment Data

Payments are processed through secure external providers (Stripe or Mollie). Card details are not stored; only transaction information confirms and links payments to reservations.

2. Data Storage Location

Data is securely stored on servers in the European Union, with possible use of trusted third-party tools like Google Workspace and customer service applications.

3. Marketing and Advertising

You accept that anonymized browsing data may be used for marketing, including personalized advertisements on Google, Facebook, or LinkedIn. Personal information is never shared with third parties for advertising without explicit consent.

4. Your Rights

You have rights to:

  • Access personal data held about you
  • Correct or update information
  • Request data deletion (except legally required retention)
  • Withdraw marketing/advertising consent

Exercise rights by emailing info@claroclean.es. Upon deletion, data is replaced with fictional values.

5. Policy Updates

Changes reflecting service modifications, technologies, or legal requirements will be published here with direct notification when significant.

6. Contact

Claro Clean
Email: info@claroclean.es