Last update: October 2026
By requesting any service from Claro Clean, you accept these Terms and Conditions. They apply to all our professional cleaning services in the Community of Madrid and in the other cities where we operate.
Claro Clean provides professional cleaning services to individuals and businesses. The detailed description, scope, and specific conditions of each service will be stated in the corresponding quote.
Services are provided under two pricing models:
The applicable pricing model will be clearly indicated in the quote before any service begins.
All quotes are free and non-binding. Each quote will include: service description, pricing model, estimated or fixed price, and expected timeline.
Quote acceptance can be communicated in writing (email or WhatsApp). Such acceptance implies agreement with these Terms and Conditions.
Quotes are valid for 30 days from issue, unless otherwise stated.
Bookings are made through our web form, email, or WhatsApp. Once an appointment is confirmed:
The client must ensure timely access to the property or service location by providing keys, access codes, or being personally present as agreed. If the team cannot access the location within 10 minutes of the scheduled time, it will be considered a failed visit and the failed-visit surcharge described below will apply.
The property must be ready for the service on the agreed day and time: accessible, with water and electricity, and with no other work in progress. For a post-construction or post-renovation clean all building work must be completely finished (sanding, painting, skirting boards, electrics and all other trades), with no workers on site and no tools, building materials or rubble left in the property.
If our team arrives and cannot carry out the service, or has to stop, because the property is not ready or cannot be accessed, a failed-visit surcharge of 25% of the quoted amount applies for fixed-price services, or the price of 1 hour of service for hourly services. This surcharge covers the team's travel, the equipment they bring and the reserved time slot, which cannot be given to another client. It is paid on the same day, is added to the price of the service and is not deducted from it when the service is rescheduled.
We never clean while work is still in progress at the property: in that case the service is rescheduled and the failed-visit surcharge applies.
The price agreed in the quote is final, unless unforeseen circumstances are discovered during execution that require additional work. In such cases, the client will be informed before proceeding and a supplement will be agreed upon.
A minimum of 2 hours per visit applies. Time is billed in 30-minute increments. If the service requires more time than estimated, the client will be informed before continuing. If completed ahead of schedule, only the time spent will be billed (respecting the 2-hour minimum).
Payment is due upon completion of the service. Accepted payment methods are cash, bank transfer and card via our online payment gateway.
For some jobs we may ask for a 25% deposit of the quoted amount to schedule the service. This deposit lets us reserve the date and start planning the service, giving both parties certainty. When a deposit is requested, we'll contact you to agree on the final date once we receive it. The deposit amount is offset against the total; the remaining balance is paid after service completion.
For urgent bookings (less than 24 hours notice), a 50% deposit of the estimated amount may be required, payable within 2 hours of confirmation.
An invoice will be sent by email after each service.
For general cleaning services, the client provides the cleaning products and equipment (vacuum cleaner, mop and similar) on the premises. At the client's request and by prior arrangement, Claro Clean can bring the products and equipment for an additional charge.
For specialized services, Claro Clean will provide all the necessary products and technical equipment at no additional cost, unless otherwise stated in the quote.
If you are not satisfied with the result, you have 48 hours after the service completion to submit your complaint by email to info@claroclean.es or via WhatsApp, including photographs where possible.
Claro Clean will evaluate each case and may offer: partial or full re-cleaning, a discount on the invoiced amount, or a partial or full refund.
The guarantee covers specific points within the contracted scope that were left undone, reported with a video or photos within those 48 hours. It does not cover dust that settles after a post-construction clean. A touch-up under the guarantee is done once only, on a date and time slot we propose within the following 7 days. If the client does not accept those dates, cancels with less than 48 hours' notice, or does not give access to the property, the guarantee is considered fulfilled. Any other touch-up is a separate service and is quoted separately.
Claims will not be accepted if the client booked less time or a smaller scope than recommended by our team in the quote.
Our professionals work with the utmost care. However:
Claro Clean is liable for direct damages caused by demonstrable negligence of its professionals during service execution. Any incident must be reported within 24 hours.
Claro Clean is not liable for pre-existing damage, natural wear of surfaces, or damage caused by hidden defects in the client's materials or installations.
If there are pets on the premises, the client must ensure they do not pose a risk to our team. Claro Clean is not responsible for escapes, damage, or incidents related to pets during the service.
Clients with recurring services may benefit from reduced rates. These rates are maintained as long as the agreed frequency is kept.
Travel within the main service area (Madrid) carries no additional cost. For services outside this radius, a travel surcharge may apply and will be indicated in advance in the quote.
If no free accessible parking is available, parking costs will be borne by the client, with prior notice.
Personal data is managed in accordance with our Privacy Policy. Claro Clean complies with the General Data Protection Regulation (GDPR) and applicable Spanish data protection legislation.
Claro Clean reserves the right to modify these Terms and Conditions at any time. Changes will be published on this page and will apply to services booked after their publication.
These Terms and Conditions are governed by Spanish law. For any dispute, both parties submit to the courts and tribunals of Madrid, unless mandatory legislation establishes another jurisdiction.
For any questions about these Terms and Conditions:
Claro Clean
Email: info@claroclean.es
WhatsApp: WhatsApp
Madrid, España