Terms and Conditions

Last updated: 2025

Brokerage platform. Claro Clean connects clients with independent cleaning providers.
The service contract is between the client and the provider, not with Claro Clean.
Claro Clean handles reservations, payments, and customer service, while the service is provided directly by the supplier.
All suppliers collaborating with Claro Clean have been verified, interviewed, and trained.
Service quality is monitored through post-cleaning reports and customer reviews; providers who fail to comply may be suspended or delisted.

The first reservation can be made through the online form; subsequent reservations can also be made by email or WhatsApp (depending on availability).
Cancellation is free up to 48 hours before the appointment.
Less than 48 hours: 1 hour of service will be charged. (In the case of our furniture cleaning service, €20 will be charged).
Last-minute reservations: Deposit must be paid within 2 hours to hold the appointment.
Accepting a quote or confirming an appointment via WhatsApp or email implies having read and accepted these Terms and Conditions.
Confirmation (by message, email or deposit payment) constitutes acceptance of the service agreement between client and provider.

Minimum per visit: 2 hours (even if it ends earlier).
It is billed in blocks of 30 minutes initiated.
Quotes are based on the size of the property and the type of cleaning requested. However, every job is different: some homes are dirtier or require more work than others. The prices indicated in the quote are calculated based on an estimated number of hours.
If the work takes longer than estimated, a charge will be made for each additional half-hour. If the work is completed in less time, the corresponding half-hour charge will be deducted.
When more time is needed, both the cleaner and the office will inform the client in advance before proceeding.
Special services (e.g. steam cleaning, ironing, deep cleaning) may have an additional cost.

The client must have a vacuum cleaner and mop.
Basic consumables (products, cloths, sponges, gloves, bags) are usually provided by customers.
If the team is required to bring them, this must be indicated in the reservation (there may be an extra cost).

Unless you have an active subscription, a 1-hour deposit is required at least 48 hours before the appointment (or within 2 hours if urgent).
Final payment must be made on the same day, according to the post-cleaning report.
Secure payments via Stripe or Mollie. Cash not accepted.
Invoices sent by email (per service or monthly, as agreed).

Claims within 48 hours, sending photos and explanation to info@claroclean.es, and noting it in the post-cleaning report.
Claro Clean may offer free correction, a discount, or a refund (on a case-by-case basis).
Claims are not valid if less time than recommended was contracted.

Suppliers are working carefully, but fragile items are recommended to be removed.
Valuables (>€400) or electronics are only cleaned with written authorization from the client and at their own risk.
Do not move objects over 25 kg or clean above 2.5 m without safe measures.
No biological waste or pests are cleaned up.

Claro Clean is not responsible for the loss or theft of personal belongings. Any suspected theft should be reported immediately to Claro Clean and the police. Claro Clean will cooperate with the authorities and may suspend or permanently exclude the provider involved while the case is investigated.

They must be secured if they can escape or pose a risk.
Suppliers do not clean up after sick pets and are not responsible for loss or damage to pets.

After each service, the client must review and approve hours in the post-cleaning report (and note any incidents).
We try to send the same cleaner/team, although this is not guaranteed.

If the nearest provider must travel from another city, a travel surcharge may apply (with prior notice and approval).
Parking fees may apply if free parking is not available.

Hiring directly with a supplier presented by Claro Clean during the non-circumvention period requires paying a fee of €8,000.
Applications via info@claroclean.es; confirmation within 5 business days after payment.

Tampering with security, extracting data, or accessing the system without authorization is prohibited.

Claro Clean may suspend accounts for misuse, fraud, security risks, or legal reasons.
The terms may be updated; the current version will be posted on the platform.

Subject to Spanish law. The courts of Madrid have jurisdiction, unless otherwise required by law.